Refund policy

RETURN & REFUND POLICY

At PocketRetroCam, we want you to shop with confidence. That's why we offer a 30-Day Money-Back Guarantee on all eligible orders worldwide.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must be returned in good condition, with all original accessories included, and free from significant damage caused by misuse, abuse, or unauthorized modifications. Proof of purchase is required.

To start a return, please contact us at:

jhulian.rojasbusiness@gmail.com

Returns sent without prior authorization will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The item arrived defective.
• The wrong item was received.

Shipping costs are non-refundable unless required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and provide photos of the issue. We will review the claim and provide an appropriate solution.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Personalized or custom-made products
• Items intentionally damaged after delivery
• Items returned without all included accessories

Exchanges

We currently do not offer direct exchanges. If you wish to purchase a different item, please return the original item (if eligible) and place a new order.

European Union Customers

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of delivery in accordance with applicable consumer protection laws.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank, credit card provider, or payment processor.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

jhulian.rojasbusiness@gmail.com

PocketRetroCam reserves the right to refuse returns that do not meet the conditions outlined in this policy.